Frequently Asked Questions

What is a typical day at Rise Up?

The daily schedule is dictated by the surf conditions and the ideal times to surf. For an idea of our daily schedule please check out what a Typical Day looks like at Rise Up.

What should I bring?

Can’t decide what to pack? View our packing checklist.

What if there is no swell?

We have waves almost all of the time. If there is little swell we have a number of great local activities in the area to keep you entertained. You may also choose to relax at the hotel, lay in the hammocks, swim in the pool, or explore the community.

What breaks could we expect to surf while at Rise Up?

While at Rise Up Surf Retreats, you will be put into a small group that matches your surf level and brought to the best waves for your surf ability. Many of the breaks we surf are so empty we prefer not to name them to keep it that way!

Do you rent surfboards?

We include boards in all our packages. However if you have a particular preference then please reach out to find out what boards we have available.

Are you able to cater meals for vegetarians, vegans or anyone with food allergies?

We are able to cater to most dietary requirements as long as we have prior notice. Please specify any dietary requirements you may have on the registration form.

What are the terms and conditions of booking a trip with Rise Up?

Please take the time to carefully read our terms and conditions prior to making a reservation.

Are all taxes included in the package price?

All in country taxes are included but you may have a fee depending on the method of payment you are using.

What electric outlets are in the room?

The electrical outlets in the rooms are US and run on 110v.

Does the camp have internet or Wi-Fi access?

We have WiFi available in all our locations, however at times it can be unreliable. That said, we recommend and prefer our guests disconnect from their devices as much as possible!

Where is the closest airport?

  • Nicaragua: Managua International Airport (MGA) – 3 hour drive to hotel
  • Barbados: Grantley Adams International (GAIA) is the airport for Barbados – 20 minutes drive to hotel
  • Costa Rica: San Jose Airport (SJO) and then a domestic flight from SJO to Puerto Jimenez (PJM) – 20 minute drive to hotel
  • Guatemala: La Aurora International Airport (GUA) – 3 hour drive to hotel

Do you provide airport transfers?

All our packages include round-trip transportation to and from the International or in the case of Costa Rica only the local airport of Puerto Jimenez.

Do you offer shuttles to other locations in your destinations?

We are happy to help you plan onward travel. Simply let us know where you are going and we will help organize it.

What time is check-in and check-out?

  • Check-in is at 2pm.
  • Check-out is at 11am.

What is our late check out policy?

Due to our model of running retreats Saturday to Saturday it really depends on the location and what is happening at that specific time so please ask and we can let you and accommodate you if we can.

What is our early arrival policy?

Requests for early arrival before the designated check-in is possible based on availability.

Is Central America safe?

Our guests are our number one priority and if we ever had reason to believe our locations are unsafe, we would not run the risk of running them. Our retreats run in off-the-beaten path locations that are perfectly safe for tourists, and our guests have always felt very safe and comfortable. We recommend having the same level of caution as you would in your own home country and following common sense to minimize petty theft.

What are the steps that Rise Up Surf Retreats take to ensure client safety?

  • We strive to be fully aware of guests who may have allergies, injuries or serious medical conditions
  • Our local surf instructors and guides are ISA certified, life guard certification and hold their First Aid certifications. On top of that they have years of experience teaching. Our coaching methods and sound and thorough and truly focus on how to surf safely as one of the foundations when working with us.
  • Our guests are always given the appropriate information and instructions about the surf and activities to ensure their health and safety
  • Our drivers, boat captains and volcano guides are all First Aid Certified
  • We keep a full medical kit on site at the camp and always travel with a medical kit when on any kind of trip.
  • Our boat and vehicles are kept in good condition, with regular maintenance.
  • We have an emergency plan that includes contacting reliable English speaking doctors at the emergency clinic nearby. We always have a cell phone or radio on us in the event of an emergency.

For more on our health and safety please read our terms and conditions. It is also compulsory to have international medical insurance to come on a trip with us and have this information available for us to find in the case of an emergency.

What are the entry and exit requirements for Nicaragua?

Upon entering Nicaragua you will be charged a $12 USD fee for a tourist card that is valid for 3 months. This tourist card is available for citizens of most countries around the world. In addition it is required you have a passport that is valid for more than six months.

If you are from Panama or South America or have visited these regions in the 6 months prior to coming to Nicaragua then a yellow fever vaccination and certificate is mandatory.

Please check with the embassy in your home country if you have any doubts.

Do you recommend travel insurance?

Yes absolutely. Insurance is compulsory to come on our retreats and our recommendation is Global Rescue as they cover all the activities you will be doing on your trip. If you have a preferable insurance provider please be sure to check that your policy includes travel cancellation, delays, and medical coverage in the case of an accident or injury doing activities such as surfing or hiking on volcanoes.

What gratuity or tip do you recommend?

We highly appreciate and recommend factoring in a 10% tip on your trip total. These tips go to our coaches and local staff members and makes a great difference as USD, CAD, the GPB and the Euro go much further than the local currencies.

Where can I get a copy of my receipt after departure?

Yes, please email [email protected] to request an email copy of your receipt.

Do we offer child rates?

Children up to 3 years old are free. Then children from the age of 3 to 8 are 25% off and from 8 and above is full price.

What are the extra charges when on a retreat?

We recommend bringing enough cash to pay for alcoholic drinks, massages, souvenirs, extra activities and tips. Please note that as we run in remote locations, the airport is the best place to get out cash as ATM’s are not available in every destination. Cash is also recommended as in some locations it is the only method possible.

If you have any more questions, please email Corina our reservations manager at [email protected]